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Welcome to Pennygate Medical Centre

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisation

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Practice Booklet

Download a copy of our Practice Booklet - www.practicebooklet.co.uk/penn

 IMPORTANT PATIENT NOTICE - CO-OP PHARMACY

Please take a look at the following statement from Pennygate Medical Centre

                                                        COOP PHARMACY

There have been a lot of issues raised about the pharmacy at Pennygate Medical Centre via Facebook and in the surgery complaints have been made to our reception team.

Pennygate Medical Centre is NOT a dispensing surgery and does not own nor is it in partnership with the COOP pharmacy which has in fact been acquired by Bestway Group.

http://www.bestwaygroup.co.uk/sectors/pharmacy

Any complaints regarding the pharmacy should be directed towards the Pharmacy Branch Manager in the first instance NOT Pennygate Medical Centre.

In support of our neighbouring pharmacy they have been undergoing a full shop/dispensary refurbishment which has been very disruptive and stressful for the staff adding to waiting times and impacting on stock availability.

To better understand how the pharmacy works two of our members of staff spent a few hours observing.

The observations made of the dispensing of medication process are:

 

  1. Book the prescription in.
  2. Retrieving the item from the shelf.
  3. Checked by the dispensing staff/label.
  4. Final check by the pharmacist.

Some prescriptions have up to 20 separate medications listed which you can imagine takes a lot of time.

Also the pharmacy are not just dealing with the prescriptions for the people in the shop at that time they also have deliveries to get prepare, prescriptions they have ordered using their complete repeat service, blister packs, weekly prescriptions and monthly prescriptions. This is in addition to stock control and the extra services available e.g. smoking cessation advice, minor ailments service etc.

The pharmacy states that they will always endeavour to process prescriptions in the least amount of time possible, however ensuring patients receive the correct medication is priority.

NONE OF OUR PATIENTS ARE UNDER ANY OBLIGATION TO USE THE COOP PHARMACY. IF YOU ARE NOT HAPPY WITH THE SERVICE EXERCISE YOUR RIGHT TO ‘VOTE WITH YOUR FEET’ AND GO ELSEWHERE.

 

Kind Regards

Pennygate Medical Centre

 

 

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

 Email correspondence with patients.

Would your preferred method of contact be email rather than letter?  If so please read the attached policy and return the signed consent form to the surgery.

EMAILING_PATIENTS_POLICY.doc

 

IMPORTANT PATIENT NOTICE - The Health Improvement Network (THIN) - Patient Data Collection

Please take a minute to read the notice below:

Patient Data Collection

(Site updated 06/05/2015)
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