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Welcome to Pennygate Medical Centre
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisation
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Download a copy of our Practice Booklet - www.practicebooklet.co.uk/penn
IMPORTANT PATIENT NOTICE - TELEPHONES
We have had lots of enquires from patients over the last few months asking when we will be changing our telephone number to an 01942. We advised patients that we would be changing in August 2015. Due to technical difficulties, this date has had to be pushed back - we are expecting an update next week. We apologise for the inconvenience but the problems are beyond our control. We will keep our patients fully updated on the progress. thank you
TELEPHONE CHARGES - Telephone charges
IMPORTANT PATIENT NOTICE - WELL PHARMACY
Please take a look at the following statement from Pennygate Medical Centre
There have been a lot of issues raised about the pharmacy at Pennygate Medical Centre via Facebook and in the surgery complaints have been made to our reception team.
Pennygate Medical Centre is NOT a dispensing surgery and does not own nor is it in partnership with the WELL pharmacy which has in fact been acquired by Bestway Group.
Any complaints regarding the pharmacy should be directed towards the Pharmacy Branch Manager in the first instance NOT Pennygate Medical Centre.
In support of our neighbouring pharmacy they have been undergoing a full shop/dispensary refurbishment which has been very disruptive and stressful for the staff adding to waiting times and impacting on stock availability.
To better understand how the pharmacy works two of our members of staff spent a few hours observing.
The observations made of the dispensing of medication process are:
- Book the prescription in.
- Retrieving the item from the shelf.
- Checked by the dispensing staff/label.
- Final check by the pharmacist.
Some prescriptions have up to 20 separate medications listed which you can imagine takes a lot of time.
Also the pharmacy are not just dealing with the prescriptions for the people in the shop at that time they also have deliveries to get prepare, prescriptions they have ordered using their complete repeat service, blister packs, weekly prescriptions and monthly prescriptions. This is in addition to stock control and the extra services available e.g. smoking cessation advice, minor ailments service etc.
The pharmacy states that they will always endeavour to process prescriptions in the least amount of time possible, however ensuring patients receive the correct medication is priority.
NONE OF OUR PATIENTS ARE UNDER ANY OBLIGATION TO USE THE COOP PHARMACY. IF YOU ARE NOT HAPPY WITH THE SERVICE EXERCISE YOUR RIGHT TO ‘VOTE WITH YOUR FEET’ AND GO ELSEWHERE.
Pennygate Medical Centre
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Email correspondence with patients.
Would your preferred method of contact be email rather than letter? If so please read the attached policy and return the signed consent form to the surgery.
IMPORTANT PATIENT NOTICE - The Health Improvement Network (THIN) - Patient Data Collection
Please take a minute to read the notice below:
Patient Data Collection
(Site updated 25/08/2015)