If you have any comment or complaint about your treatment at the surgery, please make them to the practice manager.

She will look into the complaint and try and resolve the problem for you. If the problem remains unresolved you are entitled to ask to discuss the matter with the Senior Partner and if local resolution fails then you can consider taking your complaint to the Parliamentary and Health Service Ombudsman.

If you have any questions about whether the Ombudsman will be able to help you, or about how to make a complaint, you can contact their helpline on 0345 015 4033, email on phso.enquiries@ombudsman.org.uk or fax 0300 061 4000.

Further information about the Ombudsman is available at www.ombudsman.org.uk

You can write to the Ombudsman at:

We would like to reassure all patients that we only have their best interests at heart and hope you will not need to complain but we are a very large practice and occasionally no matter how hard we try things do occasionally go wrong!

Click here to send us an e-mail.

Please note your E mail will be dealt routinely, consequently for urgent matters you are advised to contact the surgery via telephone.