Pennygate Medical Centre

01942 807500

Waiting for your hospital appointment or surgery

Following instruction from a clinician our medical secretaries make an onwards referral to the appropriate hospital department and all the information relating to that referral is sent to the patient.

Once the referral is in the hands of the hospital the medical secretaries have no further input and are unable to expedite appointments without GP authorisation that is based on there being a serious clinical reason to do so.

You’ll be aware from current media reports that nationally waiting lists are overwhelmed. Please consider very carefully before contacting the surgery when you are unhappy with the date you’ve been given as there is very little we can do about it and really you need to enquire direct to the hospital yourself. Please note however this does not apply to ‘fast track’ referrals for potential cancer diagnosis which are responded to within two weeks at the latest.

While you wait leaflet FINAL_English