Important Update on Repeat Prescriptions
The way repeat prescriptions are ordered is changing.
Soon, most patients will no longer be able to order regular medicines directly from their local pharmacy. This change is part of a wider NHS initiative to improve safety and efficiency.
The safest and easiest way to request your regular medicines is online via the NHS App.
How to Order Your Repeat Prescriptions
You can request your repeat prescriptions in the following ways:
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Online via the NHS App
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Through our website (click here to redirect) new users will be required to complete a simple registration form.
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At the surgery front desk
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By posting your repeat request slip to the surgery
Please note:
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We cannot accept repeat prescription requests over the phone
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Please allow 72 hours (3 full working days) for processing
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There is a secure letterbox at the surgery for dropping off repeat slips
| Prescription Ordered On: | Prescription Ready To Collect: |
|---|---|
| Monday | Thursday |
| Tuesday | Friday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
If your local pharmacy usually orders your medication, please check with them directly to find out how these changes may affect you.
Medication Reviews
Patients on repeat medication will be invited at least once a year to review their prescriptions with a doctor, nurse practitioner, or practice nurse. A reminder should appear on your repeat slip. Please ensure you book an appointment when requested to avoid delays in your future prescriptions.
Electronic Repeat Dispensing
Some patients may receive a letter advising that their prescriptions will now be issued via the Electronic Repeat Dispensing (eRD) system. For more information and frequently asked questions, please visit:
Electronic Repeat Prescriptions – Healthier Wigan
Prescription Charges and Exemptions
Some patients are exempt from NHS prescription charges. If you are not exempt, the standard NHS charge applies.
Prescription Prepayment Certificates (PPCs) offer savings for those needing multiple prescriptions:
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Telephone: 0845 850 0030
For full details about prescription charges, exemptions, and help with health costs, visit the NHS website.